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Over-branding and sample orders
For products personalised or printed to order, a sample may be required for inspection before proceeding with an order, buyers seeking a sample should place an order for an individual example of the product they require though the retail sales routes (online, fax, post or phone), if an order for products personalised or printed is placed the cost of the sample will be subtracted from the total cost of the order for personalised products, if the buyer decides not to proceed with a full order the sample can be returned within 30 days for a full refund of the sample price. For further information please see the section on refunds.
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Artwork guide and information
Information:
- Large areas of very fine detail (particularly if reversed out) do not pad print well; these are common causes of disappointment and should be avoided.
- The resolution for Pad printing is 300 dpi.
- Please only send the final, complete version of your artwork (if producing the artwork on behalf of a client please receive client sign-off before sending the artwork to us).
- Please specify all of the Pantone colour/s in your artwork.
- Please include a printout (hardcopy) of your artwork, preferably by laser and in colour, clearly marked with Pantone colour/s. Printouts must be supplied from the final file on disk, not earlier versions.
- Please use your company name and a description as the file title.
- Always label disks with return address and job title.
- If sending your artwork by post or courier, do not send the original copy of your artwork, only send a copy, but keep the original close to hand.
- A charge will be made for time spent bringing unusable artwork up to specification (for example, redrawing from 72dpi to 300dpi) the charge is £40+VAT per hour, we will notify and require approval before commencing on any work).
Supported media: CD-ROMs, DVDs, 100Mb Zip disks, 1.44Mb floppy disk.
Supported programs:
Mac: QuarkXpress, Illustrator, PhotoShop, Freehand
PC: CorelDraw, PhotoShop, MS Word (for simple artwork only)
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